Help Desk Technician

Our client, a local non-profit organization focused on leading the way to better living with affordable, clean energy, is searching for a Help Desk Technician for their Portland, OR location. In this role, you will provide technical and troubleshooting support to employees in need of assistance with computer and software issues, new user deployment, and as well as some systems administration tasks. This includes supporting the employee base on Windows desktop, Office 365 and other enterprise apps, common user hardware and ensuring our on-premises employees and resources are supported.

This position requires onsite responsibilities and is hybrid. It is an 18-month contract position (with the possibility of extending). If you think you’d be a good fit, we want to hear from you!

Key Responsibilities for Help Desk Technician

• Administer the new user addition, change, and termination process.
• Configure user accounts properly approved system access requests.
• Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner. Use our helpdesk software to document all problems and resolutions.
• Build rapport and demonstrate excellent customer service to our employee customers.
• Prioritize and schedule resolution of problems. Escalate problems (when required) to the appropriately experienced next level technician.
• Perform functional systems application administration including the installation, maintenance, and troubleshooting of various business systems applications.
• Troubleshoot application and workstation issues, engaging the application owners or infrastructure teams as needed.
• Understand the workstation environment including patching, software upgrades, and software roll outs.
• Perform preventative maintenance including checking and cleaning of workstations, printers, conference room setups, and peripherals.
• Resolve first level SharePoint Online support issues including sign in resolution, link sharing, and permissions issues.

Qualifications for Help Desk Technician

• High school diploma or GED. Associate or bachelor’s degree preferred.
• At least 2 years of applicable IT work experience – or equivalent- preferred.
• Experience installing and maintaining computer hardware, including desktops, laptops, printers, scanners, copiers, and audio-visual equipment.
• Experience with desktop and server operating systems, including current Windows workstations.
• Ability to support users with Microsoft Office Suite.
• Exceptional written and verbal communication and organizational skills.
• Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills.
• Ability to conduct research into and resolve a wide range of computing issues.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Must be able to interact with a diverse workforce and be comfortable working in culturally diverse settings and groups.

**We are unable to accommodate corp. to corp. candidates**

About Motus Recruiting and Staffing, Inc:

Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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