Housing Program Manager
About Urban League of Portland
Established in 1945, the Urban League of Portland is one of the oldest African American service, civil rights and advocacy organizations in the region. We are part of a network of over 80 National Urban League Affiliates across the country and are recognized as one of the leading voices for African Americans and others in Oregon and Southwest Washington. We are a key coalition-builder amongst other organizations, and work extensively with both traditional and emerging groups, the faith-based community, businesses, and other organizations, including those serving immigrants and refugees. The Urban League of Portland’s mission is to empower African Americans and others to achieve equality in education, employment, health, economic security and quality of life. Our programs include a distinctive blend of direct services, organizing, outreach, and advocacy. We offer workforce services, community health services, summer youth programming, senior services, meaningful civic engagement opportunities, and powerful advocacy.
Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, age, sex, sexual orientation, marital status, mental or physical disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws.
Learn more at https://ulpdx.org/
HOUSING PROGRAM MANAGER POSITION SUMMARY
The Housing Program Manager supervises the provision of culturally-specific services designed for African American/Black individuals who are seeking long-term support in stabilizing their housing. The Manager is responsible for overseeing the daily operations of housing services/programs. This position is responsible in ensuring that Urban League’s mission of empowerment is executed properly, and for overseeing the operational functions carried out by program supervisor and direct service staff. The Manager will ensure that participants are provided services and support in a trauma informed, pro-Black, holistic manner, in an environment free from shame or stigma. The Manager supports program staff to ensure continuously high quality of service and supports and the ability of front-line staff to serve community members with a variety of needs. This position also involved financial tracking and program budgeting. The incumbent is responsible for leading and supporting the agency’s housing services; these programs directly help people experiencing homelessness find and retain safe, stable housing. The manager provides vision, support, and guidance for service delivery of all housing programs, including housing placement, housing retention, quality assurance and contract and regulatory compliance.
ESSENTIAL RESPONSIBILITIES – HOUSING PROGRAM MANAGEMENT
- Manage all funding and ensure timely completion of monthly housing payment reconciliation.
- Monitor client files monthly, and evaluate case and outreach plans, and other social service program records for accuracy and consistency with program goals and contractual data requirements
- Submit monthly, quarterly, and annual reports to funders
- Conduct landlord outreach and work on retaining current landlord partners
- Monitor housing and waitlist opportunities and inform Housing Specialists of available resources
- Track housing placements, retention, and other points, coordinate the data entry into HMIS and Apricot
- Attend program meetings with community partners, serving as a program liaison for Urban League housing programs
- Assist in developing and communicating program expectations, policies, and procedures. Ensure compliance with housing program agreements
- Monitor program outcomes, budgets, documentation, assist with grant writing, and complete all reporting in a timely manner
- Create quarterly housing program newsletter and include client success stories and staff appreciation
- In conjunction with the Programs Director, provide service coordination and networking with other agencies through participation in periodic meetings with service agencies, program managers, and other groups or task forces as appropriate
- Attend training sessions designated by supervisor to enhance professional development
- Solicit feedback on the effectiveness of programs and making necessary adjustments
ESSENTIAL RESPONSIBILITIES – STAFF SUPERVISION
- Supervise the provision of housing and outreach services for various housing programs
- Supervise at least 6 but no more than 12 direct reports
- Provide direct administrative supervision and performance evaluation of program staff
- Staff challenging cases with housing or outreach specialists and provide coaching on techniques and approaches to providing client services
- Assign Housing Specialists for each household, and monitor overall case load assignments to ensure evenness and manageability
- Oversee outreach plans, engagement strategies, and help outreach staff alleviate barriers for homeless clientele
- Provide coordination, training and supervision of new housing program staff
- Create individualized professional development plans with front line staff along with quarterly workplans.
- Set annual performance goals.
- Communicate closely and frequently with all members of the housing team to improve systems, solve problems, share resources, and coordinate work
- Host team meetings weekly and conduct one on one reflective supervision with all subordinate staff at least 30 minutes per week
- Participate in regular staff and planning meetings for development and maintenance of Housing Programs and activities
KNOWLEDGE AND EXPERIENCE
- Commitment to and knowledge of social justice issues and the dynamics of social change, the history and mission of the Urban League of Portland, and expertise in present scope of Urban League service and advocacy programs.
- Knowledge and understanding of working with Black/African American individuals and families, and specifically with those who have experienced the trauma of housing instability, with a particularly keen understanding of the unique strengths and barriers in this population.
- Knowledge of emergency, social, education, domestic violence, child welfare, human services, and information/referral systems.
- Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
- Ability to work cooperatively with others and support the goals and mission of the Urban League of Portland
- Impeccable written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Ability to listen and develop rapport and relate well with community partners
- Creative, result-oriented, self-starting, willing to learn, and able to manage multiple ongoing projects.
- Ability to work with diverse communities, specific understanding of culturally specific initiatives and programs.
- Demonstrated computer skills and proficiency in Microsoft Office Suites with an emphasis on Microsoft Word, Excel, and Outlook programs, required. Experience using HMIS (service point) and Apricot is preferred
- Ability to work varied days and hours including evenings and weekends as needed
- Ability to sit, stand, walk, drive, talk on the phone and/or use computer for long periods of time.
Certificates, Education and Licenses
- Bachelor’s Degree required or master’s degree (preferred), 5-years community outreach or social services working with and relating to African Americans, plus at least 5-years of work experience and 2-years of paid work experience as a supervisor to staff providing community support directly related to the job duties may be considered.
When not remote, this job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.