Desktop Technical Customer Support 2 (11454)
Vancouver, Washington - Added Jan 20th, 2025
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Software Management Specialist - Remote (Candidates must reside in OR, WA, ID or MT)
Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for a Software Management Specialist for their Vancouver, Washington location. In this role you will serve and perform asset request fulfillment services and asset inventory management primarily related to software licensing and key management. This position is a blend of technical IT work, business process analysis, and asset management activities.
This fully remote position is a one-year renewable contract that includes employee benefits! If you think you’d be a good fit, we want to hear from you!
Key Responsibilities for Software Management Specialist:
Requirements/Qualification for Software Management Specialist:
**We are unable to accommodate corp. to corp. candidates**
About Motus Recruiting and Staffing, Inc:
Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
AG/BH13169
Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for a Software Management Specialist for their Vancouver, Washington location. In this role you will serve and perform asset request fulfillment services and asset inventory management primarily related to software licensing and key management. This position is a blend of technical IT work, business process analysis, and asset management activities.
This fully remote position is a one-year renewable contract that includes employee benefits! If you think you’d be a good fit, we want to hear from you!
Key Responsibilities for Software Management Specialist:
- Field telephone calls, voicemails, and emails from company clients or other IT technicians.
- Resolve or refer IT issues, track issues using a central incident management application.
- Troubleshoot calls to the support desk and start the resolution process, bringing in other subject matter experts as required.
- Enter IT problem descriptions and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
- Build client facing content in the self-service application (asset portal) with manager oversight and approval.
- Perform asset request fulfillment as required by following the Approved Software List (ASL) guidance, process, and criteria; verify license availability as well as compliance.
- Track software licenses via a Software Asset Management (SAM) tool and internal processes.
- Identify out of compliance software licensing.
- Identify under-utilized and excess software titles.
- Track license maintenance and renewal timelines to prevent lapses in support.
- Identify End of Life (EOL) software titles for retirement and provide recommendations.
- Input and maintain all software procurement data for contract and cost analysis.
- Document and adhere to all existing processes, best practices, procedures, and work instructions.
- Communicate technical, process, or licensing info to IT staff members as needed.
- Diagnose IT client operating system or server system and product issues and provide resolution when possible.
- Follow complex procedures and explain technical solutions to a wide range of clients.
- Update and maintain the Approved Software List (ASL).
- Work with other IT support groups to ensure accuracy of data.
- Track progress of new software through the software evaluation process.Recommend updates or changes to the process based on usage and feedback from clients.
- Provide guidance to clients and other IT staff regarding the ASL process.
- Organize work with a focus on client satisfaction and follow through.
Requirements/Qualification for Software Management Specialist:
- Us. Citizenship and valid U.S. Driver’s License required.
- A bachelor’s degree in computer science, information technology, or directly related field is preferred.
- 5 years of experience is required with an applicable bachelor’s degree.
- 9 years of experience is required without a degree or applicable degree.
- Experience should be in computer or information technology or a directly related field.
- 4+ years of experience using software key codes to perform installations.
- 4+ years of experience with software licensing concepts and practices.
- Knowledge of and skill in applying:
- Microsoft Windows 7 and/or Windows 8.
- Desktop/laptop hardware, configuration, and troubleshooting.
- Desktop application deployment and configuration.
- Oral and written communication skills sufficient to convey technical advice and information to clients and coworkers who have varying degrees of ability with information technology.
**We are unable to accommodate corp. to corp. candidates**
About Motus Recruiting and Staffing, Inc:
Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
AG/BH13169
Job ID: 13169