Workplace Operations Specialist – Conferencing
Our client, a leading Pacific Northwest utility provider committed to public service and environmental stewardship, is seeking a Workplace Operations Specialist – Conferencing for their Portland, Oregon location. In this role, you will coordinate daily conference services and workplace operations, supporting meeting room reservations, scheduling conflicts, room configurations, audiovisual equipment, and virtual conferencing platforms. You will work closely with employees, service providers, and internal teams to troubleshoot issues, improve processes, and ensure conference spaces and meeting technologies operate efficiently. This position is ideal for an organized, customer-focused professional who enjoys problem-solving, coordinating multiple priorities, and helping create a seamless meeting experience across a large organization.
This position is a one-year renewable contract that includes employee benefits! If you think you’d be a good fit, we want to hear from you!
Pay Range: $38.00 – 41.00 hourly, DOE
Location: Portland, Oregon – HYBRID – 3-days per week onsite
Key Responsibilities for Workplace Operations Specialist:
- Analyze conference services operations, workflows, and service delivery processes to identify opportunities for improved efficiency, cost savings, and customer satisfaction.
- Coordinate daily conference room operations, including reservations, room configurations, equipment availability, and scheduling systems.
- Serve as a technical resource for WebEx, Microsoft Outlook room scheduling, SharePoint, and conference room audiovisual equipment, providing troubleshooting and user support.
- Monitor conference room utilization, service performance, and customer satisfaction metrics to identify trends and recommend improvements.
- Conduct operational assessments, surveys, and benchmarking studies to evaluate program effectiveness and support process improvements.
- Prepare reports, spreadsheets, charts, and presentations to communicate findings, track performance, and recommend operational enhancements.
- Collaborate with management, service providers, and internal teams to coordinate conferencing resources, equipment maintenance, and service requests.
- Provide guidance, training, and technical assistance to employees and conferencing support staff on scheduling systems, meeting technologies, and service procedures.
- Coordinate customer conferencing needs, including equipment, staffing, scheduling, and technical requirements to support successful meetings and events.
- Monitor workloads, service requests, and equipment performance, escalating technical issues and recommending adjustments to maintain service quality.
- Provide backup support for additional workplace services programs, including commuter services, parking administration, motor pool operations, and employee events.
Requirements for Workplace Operations Specialist:
- Degree in Business Administration, Management, Organizational Development, Accounting, Computer Science, Engineering, or a related field is preferred.
- 2+ years of relevant experience with an applicable bachelor’s degree, 4+ years with an applicable associate’s degree, or 6+ years without an applicable degree is required.
- Experience in business or operations analysis, including progressively more technical responsibilities.
- Demonstrated knowledge and experience working in a conferencing services environment.
- Working knowledge of virtual meeting platforms, including evaluating conferencing solutions, tracking program inventory and costs, and co-hosting WebEx meetings.
- Valid U.S. driver’s license is required.
- Advanced proficiency with Microsoft Visio is preferred.
- Experience with website editing and content management is preferred.
- 1+ year of SharePoint experience is preferred.
- Experience with WebEx administration is preferred.
- Familiarity with Microsoft Teams is preferred.
- Familiarity with video conferencing equipment, room scheduling systems, and audiovisual technology is preferred.
**We are unable to accommodate corp. to corp. candidates**
About Motus Recruiting and Staffing, Inc:
Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
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