Virtual Meeting Support Analyst / Operations Analyst 2 (HYBRID)
Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for an Operations Analyst for their Portland, Oregon location. This position will assist the program with evaluating, developing, and implementing processes, procedures, and policies. This position provides systems and customer services assistance for online virtual meeting platforms and conference room management / support. This position will also provide coordination of the daily operating system escalations in reference to staffing, reservation conflicts, room amenity/equipment concerns, and required service provider support. In addition, this position will provide support/guidance for administrative functions including improvement requests, permission levels, and adding required delegates.
This position is a one-year renewable contract that includes employee benefits!
Pay Range: $40.00 – $44.50/hr. DOE.
Location: Portland, OR. (LOCAL CANDIDATES ONLY)
Key Responsibilities for Operations Analyst:
- Helps clients navigate the online technology options (Webcast, WebEx, VTC, Skype, etc.) within the agency to meet their needs for an online meeting.
- Schedules meetings, providing instructions, and technical support.
- Provides clients with an explanation and recommendation regarding the differences between WebEx meeting types (i.e. WebEx meeting, WebEx Training, WebEx Event).
- Maintains the Agency’s 45 Video-Tele Conference (VTC) locations and schedules the VTC equipment using the Cisco TelePresence Management Suite.
- Analyzes work processes and functions that make up Conference Room Services.
- Collects and analyzes data for process improvement and cost reduction purposes.
- Identifies and makes recommendations to management for alternatives or options to maximize conference rooms and overall room utilization of these key agency assets.
- Plans, organizes, and conducts management surveys, studies, benchmarking, and special purpose projects.
- Work closely with managers and other service providers to implement recommended new or improved processes, procedures, and guidelines.
- Drafts reports which identify ineffective system management practices and problem areas where a need for improvement is indicated.
- Measures (via Customer Satisfaction Surveys) and performs analyses and reporting of various performance standards within the Conference Room Services program.
- Researches and recommends methods/tools for data collection and reporting mechanisms as new information requirements are defined.
- Builds and provides room utilization queries and reports when requested to determine if a room is being properly utilized, which organizations utilize the room, and if the room should be taken offline for use.
- Collaborates with other organizations when a project or priority use room is requested; drafts a Service Level Agreement when necessary for manager review and approval.
- Assists as technical subject matter resource and primary Point of Contact (POC) for the conference room scheduling system, all conference room amenities / equipment sets, the Conference Room Services (CRS) website, and all CRS SharePoint sites.
- Serves as a technical resource for the org in support and development of key projects / initiatives such as:
- SharePoint site creation and maintenance
- Website creation and maintenance
- Customer Feedback Survey development
- High level events
Requirements for Operations Analyst:
- Bachelor’s degree in computer science, engineering, business management, organizational development (or related field) is preferred.
- 5-9 years of experience is required: Business and operations analysis and progressively more technical in nature.
- 2 years of Visio experience.
- 2 years of experience with SharePoint.
- 1 year of experience in website editing.
- Demonstrate a working knowledge of Conference Room Management: Operating systems, and conference room amenities.
**We are unable to accommodate corp. to corp. candidates**
About Motus Recruiting and Staffing, Inc:
Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
PG/BH #13137